Buying Guide
GENERAL INFORMATION
How long are the long dresses and short dresses?
- The skirt of the short dresses measures approximately 72 cm (28 inches) from the waist, however, there are some longer skirts which can be seen in the photo itself with a midi length.
- The long dresses, measured from the base of the neck, measure approximately 165 cm (65 inches)
Will I receive the same product as I see in the photo?
Yes, except for those products with handmade processes where there might be a slight difference in the finish. MADISON COUTURE is committed to the craftsmanship of all its dresses, which is why there may be slight variations in colour and finish.
The colours of the dresses and accessories shown in the photograph may vary from the one physically represented, due to the calibration of each screen and the colour profiles used to display the photo digitally. No product returns will be accepted for this reason.
Are the products I buy in stock or do they have to be manufactured, what manufacturing time applies?
- DRESSES
o As a general rule we do not have stock, so we always manufacture to order.
o The manufacturing and shipping time of the order listed in each Shipping Confirmation is 3 to 4 weeks, from the payment transaction.
o If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to go ahead with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid.
- ACCESSORIES, HEADDRESSES, HANDBAGS, MANTILLAS, COMBS.
o As a general rule these products are in stock and will normally be shipped within a week.
o If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to go ahead with the purchase by setting a new delivery date or to cancel the order with a full refund of the price paid.
Taxes and fees
- Deliveries to EU countries
Deliveries to countries within the EU are subject to value added tax (VAT) included in the price.
- - Deliveries to countries outside the EU
Deliveries to countries outside the European Union do NOT include VAT and any customs duties that may be due in the destination country.
Can I remove an item from my order?
Yes, you can remove unwanted items from your shopping basket as long as you have not processed the order.
PAYMENT
What payment method can I use to make my purchase?
You can make your purchase by credit card or paypal.
For what reason can my credit card be declined?
Your card may be declined for one of the following reasons:
- The card may be expired. Check that your card has not exceeded the validity date.
- The card may have reached its limit. Check with your bank that the card has not exceeded the amount allowed for purchases.
- It may be that some of the information entered is incorrect. Check that you have filled in all the necessary fields correctly.
Is it safe to use my credit card on the web?
Yes, the data is transmitted in SSL encrypted form. For credit and debit card payments, you are required to enter the CVV (Card Verification Value), a code printed on the card used as a security measure in e-commerce transactions.
SHIPPING
Where can I receive my order?
You can receive your order at the address of your choice (home, work, etc.-never at a post office box).
How long will it take to receive my order?
Headdresses, hats, mantillas and accessories that are in stock will have a delivery time of approximately 5 working days within Spain or Europe. Other countries it could takes one or two weeks. Products that need to be made, such as bridesmaid, party and wedding dresses, which are not available in stock, will have a manufacturing and shipping date of up to 30 working days.
Can the country of delivery be different from the country of purchase?
Yes.
RETURNS
- Returns by courier - Outside Spain
Orders placed outside of Spain. If you wish to process a return from a destination other than Spain, it will be the customer who will assume the shipping costs to the address indicated in the RETURNS FORM. The cost associated with the initial shipping costs will not be refunded.
How long does it take to make an exchange or return?
The deadline for any return or exchange is 15 days after receiving the email confirmation of shipment.
For any other enquiries, please contact info@grupo-madison.com